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Re: Services Marketing

Samuel M Alunni (alunni@world.std.com )
1/9/96 4:04:00 PM

Jim:

I think you need to start at the beginning with market segmentation.  There must 
be other companies in your target market that are using the Internet in a way 
that is compatible with your service.  

I would recommend that you find a number of them and via quant and qual 
interviews determine their demographic profile as well as the detailed reasons 
why they are using the Internet, i.e., what features they use... what benefits 
they receive... etc.  You should also include questions that probe the concerns 
they had about using the Internet initially (since these concerns may exert drag 
on the market in general) and how/why these concerns were overcome.

From this you can refine the market characteristics (company size, number of 
establishments, revenue size, global scope, needs, benfits, concerns, 
purchasers/influencers, etc.) of what may be an early adopter segment in this 
industry.  If there is such an early adopter segment, find other companies that 
fit the profile and focus your marketing and sales efforts on it with your 
marketing and sales collateral tuned to what you have discovered in your 
research.

You could do the type of research with those who have refused your service.  You 
might then be able to use your "adopter" findings to "push" your service on this 
more hesitant segment.

Samuel M. Alunni
Sterling Research, Inc.



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