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Re: Relationship Marketing

(HGIGANTE@aol.com)
1/10/96 2:56:00 PM

In a message dated 96-01-10 12:50:29 EST, 71501.716@compuserve.com (Margaret
R. Roller) writes:

>I know there is a lot written about relationship marketing but I am
specifically >interested in learning about past or existing programs designed
for the executive >level.  That is, relationship programs based on top
management or executives on
>provider-side interacting/working with top management/executives on
>customer-side.  Kind of like a buddy system at the executive level.

Margaret:

For good models of multi-tier "relationship" marketing program, take a look
at some of the smaller newer companies who have deomnstrated staying power.
If by design or evolution, many, many have in place structures where senior
managers handle the "management" of larger accounts.

As these companies evolve, the relationships sometimes grow to the point
where there is a Sales Account Executive assigned, and where the senior
provider side people don't get involved in transactions. But the relationship
usually stays with the upper managers.

It makes sense . . . especially in b to b technology, where there are two
questions:

A) What can we do for you today (eg sell you now), and
B) What should we be doing so we can still do things for you next year (eg
sell you then)

Senior relationships usually concentrate on B.

Hugh Gigante
_____________________________
Charter Member: MktgMavens (tm)
HAGA Associates. Communications And Staff Development That Works
516-293-6893 (Voice & Fax) * hgigante@aol.com * hugh@lightstone.com




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